We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first-time fixes so they're committed to prompt and accurate resolution.
You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. That's the Premier difference.
Product Information |
|
| Transource eSKU |
1000302645 |
| Manufacturer |
Lenovo Group Limited |
| Manufacturer Part Number |
5WS0Y64949 |
| Manufacturer Website Address |
http://www.lenovo.com/us/en/ |
| Brand Name |
Lenovo |
| Service Name |
Premier Support - Upgrade |
| Product Type |
Service |
Technical Specifications |
|
Service Information |
| Service Main Type |
Maintenance |
| Service Sub Type |
Electronic and Physical |
| Service Characteristic |
Parts & Labor |
| Service Description |
24x7 |
| Provided Support |
Phone Support |
| Provided Support |
Repair |
| Provided Support |
Parts Replacement |
| Provided Support |
Software Support |
| Provided Support |
Technical Account Manager |
| Provided Support |
Case Management |
| Provided Support |
Escalation Management |
| Provided Support |
Reporting |
| Service Duration |
5 Year |