Lenovo Premier Support - 4 Year Extended Service - Service

Lenovo's worldwide Premier Support service includes 24x7 support for select countries and languages, together with onsite support maintenance. Your Premier Support service for the data center includes:

A remote Premier Support consultant, who will:

• Serve as a single point of contact for comprehensive hardware and software troubleshooting
• Own end-to-end case management and problem resolution
• Manage Premier call escalation to address high-severity issues or systemic problems

Online case management, providing a web-enabled form to submit a detailed technical incident report directly to the Premier Support team

Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution

On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration