HP Care Pack - 5 Year Extended Warranty - Warranty

Overview

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.

Features

Remote problem diagnosis and support
Onsite hardware support
Replacement parts and materials
Coverage window
Onsite response time for hardware support
Work to completion
Escalation management
Access to electronic support information and services
Electronic remote monitoring and support, standard configuration